Company Information:
Company Name: Fujian Great Navigation Times Culture Media Co., Ltd.
Company Address: Office 01, Floor 20, Building 1, Lanbowan, No. 68-1, Jiangbindong Avenue, Mawei Town, Mawei District, Fuzhou City, Fujian Province (within the Free Trade Pilot Zone)
Overview:We strive to ensure your complete satisfaction with your purchases. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and returns policy to make the process as smooth as possible. Please read the following policy carefully to understand your rights and obligations.
Refund and Returns Period: Our refund and returns policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Return: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of items, such as perishable goods, gift cards, downloadable software products, and some health and personal care items, are exempt from being returned.
Refund Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed within 7 working days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, please first check your bank account. Then contact your credit card company or bank, as there may be some processing time before your refund is officially posted. If you have completed these steps and still have not received your refund, please contact us at [sales@aicareplus.com].
Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at [sales@aicareplus.com] and return your item to: Office 01, Floor 20, Building 1, Lanbowan, No. 68-1, Jiangbindong Avenue, Mawei Town, Mawei District, Fuzhou City, Fujian Province (within the Free Trade Pilot Zone)
Shipping Returns: To return your product, please mail it to: Office 01, Floor 20, Building 1, Lanbowan, No. 68-1, Jiangbindong Avenue, Mawei Town, Mawei District, Fuzhou City, Fujian Province (within the Free Trade Pilot Zone). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information: If you have any questions or concerns regarding our refund and returns policy, please contact us at [sales@aicareplus.com]. We are here to assist you and ensure your shopping experience with us is a positive one.
